We get many compliments on the quality of service, and care, we provide our clients and patients. But what do you do if we didn't meet, or exceed, your expectations? We are human and, despite our best efforts, we know that there could be an occasion that we did not perform at our best. If this is the case, and you are dissatisfied then please call us. Our leadership team of supervisors, managers and veterinarians want to make sure each individual pet and owner are treated exceptionally and if you feel there is something else we could have done, please let us know.
The veterinarian that treated your pet wants to know if their treatment recommendations are working, if you are having any difficulties with the medications, if your pet is not recovering or you just feel you are not getting the results you expected. Call them and let them help address your concerns. This open two-way communication helps the veterinarian provide the best medical care and helps build your trust in them.
We offer surveys after appointments that will automatically email to you. Our team reviews each one of these to identify what you like about us and where we can improve so your feedback does make a difference.
- Heather Blount, CVPM, Practice Manager, 910-256-2624